Professional Cooker, Oven, and Range Repair
From faulty thermostats to broken heating elements, our technicians are equipped to handle all types of electric and gas cooker repairs.
Our Expertise Covers:
- Heating Element Replacement: Restoring oven and grill temperatures.
- Gas Cooker Safety: Checking for leaks and replacing thermocouples.
- Oven Maintenance: Calibration of settings and door seal replacements.
- Safety Inspections: Thorough checks of all wiring and gas connections.
Trust Primal FM for reliable kitchen appliance maintenance. Get a quote today.
Major Brands We Service
We repair and service 15+ major cooker and oven brands tailored to the Kenyan market, using genuine spare parts:
Von
Ramtons
Mika
Bosch
Beko
Whirlpool
LG
Samsung
Ariston
Indesit
Electrolux
Siemens
Candy
Elba
Estimated Cooker & Oven Repair Price List
We believe in upfront, transparent pricing. Below is an estimate of costs for common cooker and oven issues in Nairobi (KSh):
| Repair Job / Service Description | Estimated Cost Range (KSh) |
|---|---|
| On-Site Diagnostic & Testing (Waived if repair is done) | KSh 1,500 – 2,500 |
| Oven Heating Element Replacement (Top/Bottom Elements) | KSh 4,000 – 7,500 |
| Oven Temperature Thermostat Replacement | KSh 3,500 – 6,000 |
| Hot Plate Burner Replacement (Solid plates or coil burners) | KSh 3,000 – 5,500 |
| Gas Burner Igniter or Spark Plug Replacement | KSh 2,500 – 4,500 |
| Oven Inner/Outer Door Glass Replacement | KSh 6,000 – 12,000 |
| Cooker Selector Switch Replacement | KSh 3,000 – 5,000 |
| Oven Convection Fan Motor Replacement | KSh 4,500 – 8,000 |
Disclaimer: Exact repair costs depend on your cooker brand, model specifications, and spare parts availability. Our technician will present a firm, written quote post-diagnosis.
How We Determine Repair Costs
Our pricing model is structured to build trust and prevent hidden fees:
1. Diagnostic Fee
A standard fee of KSh 1,500 to 2,500 covers travel and diagnosis. This fee is completely waived if you authorize the repair.
2. Genuine Parts Cost
If components are damaged, we charge for direct replacements. We use only manufacturer-approved, genuine parts with warranties.
3. Expert Labor Rate
Calculated as a flat rate based on job complexity, meaning you pay exactly what is quoted regardless of how long the repair takes.
4. Warranty Protection
Included with every repair is a 60 to 180-day warranty covering both the replaced parts and our technician’s workmanship.
Pro-Tips to Extend Your Cooker & Oven’s Lifespan
Maximize appliance life and prevent emergency service calls with these maintenance routines:
Clean Up Spills Immediately
Do not allow grease or food residues to cook onto elements or burners. Acidic spills can corrode electric coils and clog gas burner orifices, causing uneven flames or ignition failures.
Inspect Door Gaskets Regularly
Check the rubber or braided fiberglass door seal on your oven. A torn seal allows up to 20% of your oven’s heat to escape, leading to uneven baking, longer pre-heating times, and wasted energy.
Avoid Abrasive Cleansers
Do not scrub electrical elements or glass doors with metal wire pads. Scratches on the oven door glass weaken the structure, making it prone to shattering under high temperatures.
Calibrate Temperature Settings
If you notice baking takes longer than recipes specify, your thermostat may need calibration. Avoid self-cleaning cycles in older models, as the extreme heat can damage internal fuses and control boards.
What Our Customers Say in Nairobi
Read honest reviews from homeowners and estate residents across Nairobi County:
Frequently Asked Questions About Cooker & Oven Repairs
Why is my oven light and fan working but it won’t heat up?
If the oven controls turn on, the fan runs, and the light is on, but there is no heat, the heating element (usually the bottom bake element or top broil element) has likely burnt out. In electric ovens, this is a very common issue and the element must be replaced.
What causes a gas cooker burner to not ignite automatically?
Ignition failure is usually caused by a dirty spark electrode (clogged with grease or food spills), a faulty spark ignition module, or a broken igniter switch. Cleaning the electrode tip with a toothbrush often resolves it; otherwise, the module needs replacement.
Why does my gas cooker burner spark but the flame dies when I release the knob?
This is a safety feature caused by a failed thermocouple. The thermocouple is a sensor that detects heat from the flame. If it is faulty or misaligned, it won’t detect the heat and will automatically shut off the gas supply to prevent leaks. The thermocouple needs replacement.
How much does it cost to replace an oven heating element in Nairobi?
Replacing an oven heating element ranges between KSh 4,000 and KSh 7,500. This estimate includes the cost of a high-quality OEM heating element, labor, wiring checks, and safety tests. We waive the diagnostic fee if the repair is done.
Is it safe to use an oven with a cracked outer door glass?
No, it is not safe. Oven door glass is tempered to withstand extreme heat and pressure. Even a minor crack weakens the structure, making it highly susceptible to shattering completely when the oven heats up. The glass should be replaced immediately.
Why is my oven burning everything, even when set to low temperatures?
If your oven overheats continuously, the temperature thermostat has failed. A failed thermostat cannot accurately measure the oven temperature and fails to shut off the heating elements once the target temperature is reached, causing the elements to heat indefinitely.
Can you convert a cooker from LPG (cylinder gas) to Natural Gas?
Yes. Conversions require swapping out the burner nozzles (jets) because LPG runs at a higher pressure than natural gas. Our technicians carry nozzle kits to safely perform gas conversions on-site.
Why did my cooker trip the household electrical breaker?
A tripped breaker indicates a short circuit, usually caused by a failed heating element (where the internal resistance wire touches the outer metal sheath), melted wiring insulation, or a failed selector switch. A technician should isolate and replace the shorted component.
How long does a typical oven or cooker repair take?
Most cooker repairs (swapping elements, selector switches, igniters, hot plates) are completed within 45 to 60 minutes on-site. Glass door installations may take slightly longer depending on the mounting design.
Do you offer a warranty on cooker and oven repairs?
Yes. Every cooker and oven repair carries an official warranty of 60 to 180 days on parts and labor, providing peace of mind for your kitchen appliance.