Professional Washing Machine Repair
Expert service for front-load and top-load washing machines. We focus on durability and performance to keep your laundry routine running.
Core Services:
- Bearing & Drum Repair: Solving noisy spin and vibration issues.
- Pump & Drainage Fixes: Clearing blockages and replacing motors.
- Electronic Board Diagnosis: Fixing digital errors and sensor faults.
- Gasket & Seal Replacement: Preventing leaks and mold buildup.
Certified repairs for LG, Samsung, Bosch, and Whirlpool. Schedule now.
Major Brands We Service
We repair and service 15+ major washing machine brands tailored to the Kenyan market, using genuine spare parts:
LG
Bosch
Whirlpool
Hotpoint
Von
Ramtons
Beko
Mika
Miele
Siemens
Candy
Indesit
Ariston
Electrolux
Estimated Washing Machine Repair Price List
We believe in upfront, transparent pricing. Below is an estimate of costs for common washing machine issues in Nairobi (KSh):
| Repair Job / Service Description | Estimated Cost Range (KSh) |
|---|---|
| On-Site Diagnostic & Testing (Waived if repair is done) | KSh 1,500 – 2,500 |
| Drain Pump Replacement | KSh 3,500 – 6,500 |
| Water Inlet Valve Replacement | KSh 3,000 – 5,000 |
| Door Rubber Gasket Seal Replacement | KSh 4,500 – 8,000 |
| Drive Belt Replacement | KSh 3,000 – 5,500 |
| Heating Element Replacement | KSh 5,000 – 9,000 |
| Drum Bearings & Shaft Repair | KSh 8,500 – 16,000 |
| Main Electronic Control Board (PCB) Repair/Replacement | KSh 7,500 – 18,000 |
Disclaimer: Exact repair costs depend on your washing machine brand, model specifications, and spare parts availability. Our technician will present a firm, written quote post-diagnosis.
How We Determine Repair Costs
Our pricing model is structured to build trust and prevent hidden fees:
1. Diagnostic Fee
A standard fee of KSh 1,500 to 2,500 covers travel and diagnosis. This fee is completely waived if you authorize the repair.
2. Genuine Parts Cost
If components are damaged, we charge for direct replacements. We use only manufacturer-approved, genuine parts with warranties.
3. Expert Labor Rate
Calculated as a flat rate based on job complexity, meaning you pay exactly what is quoted regardless of how long the repair takes.
4. Warranty Protection
Included with every repair is a 60 to 180-day warranty covering both the replaced parts and our technician’s workmanship.
Pro-Tips to Extend Your Washing Machine’s Lifespan
Maximize appliance life and prevent emergency service calls with these maintenance routines:
Use the Correct Amount of Detergent
Excess detergent builds soap scum in drum bearings, clogs internal lines, and triggers error codes on electronic control boards.
Leave the Door Open After Cycles
Always leave the door and dispenser drawer slightly ajar to let moisture evaporate, preventing mold, mildew, and foul rubber seal odors.
Clean the Drain Filter Monthly
Access the filter hatch (usually at the front-bottom), drain remaining water, and clear out coins, pins, and lint to prevent drain blockages.
Avoid Drum Overloading
Do not stuff the washer to capacity. Keep loads under 3/4 full to protect the motor, drive belt, shock absorbers, and suspension suspension.
What Our Customers Say in Nairobi
Read honest reviews from homeowners and estate residents across Nairobi County:
Frequently Asked Questions About Washing Machine Repairs
How much does washing machine repair cost in Nairobi?
Our on-site diagnostic fee starts at KSh 1,500 (depending on your estate), which is entirely waived if you proceed with the repair. Common repairs (like drainage pump or belt replacements) range between KSh 3,000 and KSh 6,500, while complex repairs (drum bearings or mainboard replacement) run higher.
Why is my washing machine not draining water?
Drainage failures are usually caused by a clogged drain filter (blocked by coins, lint, or small garments), a blocked drain hose, or a failed drain pump motor. Clearing the filter often solves it; otherwise, the pump motor needs replacement.
How long does a typical washing machine repair take?
Most repairs (drain pumps, door seals, drive belts, inlet valves) are completed within 45 to 90 minutes. Major overhauls (like replacing drum bearings) may take 2 to 3 hours, but everything is normally completed on-site on the same day.
What are the most common indicators that my drum bearings need replacement?
If your washing machine makes a loud roaring noise during the high-speed spin cycle (sounding like a jet engine or train), or if you notice rust staining on the back of the drum or grease on your laundry, the drum bearings are likely worn and require immediate replacement.
Do you repair commercial washing machines?
Yes, our certified technicians are trained to handle both residential and commercial washing machines, including heavy-duty laundromat units, stackable washers, and industrial drum dryers.
Which washing machine brands do you service most frequently?
We routinely service LG, Samsung, Bosch, Whirlpool, Hotpoint, Von, Ramtons, Beko, Mika, Electrolux, and Siemens. We maintain a stock of genuine spare parts for these specific brands to ensure fast repair turnarounds.
Is it worth repairing an older washing machine or should I replace it?
As a rule of thumb, if the repair cost is less than 50% of the price of a new machine and the appliance is under 8 years old, repairing it is highly cost-effective. We will provide an honest assessment during our diagnostics.
Why is my washing machine vibrating violently and moving around?
Violent vibrations are typically caused by an unbalanced laundry load, uneven floor leveling, worn shock absorbers (suspension struts), or broken suspension springs. Adjusting the leveling legs is a simple DIY fix, but worn shocks require technical replacement.
What causes a washing machine door seal to leak?
Door seal leaks occur when the rubber gasket (bellow) is torn by sharp items (zippers, keys) or degraded by mold and detergent residues. We replace damaged door seals with factory-spec replacements to restore a watertight seal.
Do you offer a warranty on your repairs?
Yes, all repairs conducted by Primal Facilities Management are backed by an official warranty of 60 to 180 days (depending on the parts replaced). We stand by our workmanship.